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Using my VoIP Phone

FAQ's, Common Issues and Troubleshooting your VoIP Phone.

  • 3-way (conference) call on Grandstream Phones

    You can start a 3-way conference call from most Grandstream phones by simply pressing the conference button on your phone when it is time to bring in the third party. (The button has an icon that look...

  • E911 Policy

    VentureTel 911 service is different from traditional 911 and cellular/wireless 911 services. When you dial 911 from your cellular or landline phone the address is sent to the local emergency center se...

  • Transferring a Call Direct to Voicemail

    Transferring to voicemail is similar to a normal call transfer except that it will be transferred directly to the users voicemail box without ringing their extension. To perform a transfer direct to v...

  • Transferring A Call

    While in a call, press the transfer key, then dial the extension you want to transfer the call to.  This will cause the receiving person’s extension to ring, when they answer the original caller will ...

  • Setting Up Your VoiceMail

    To access the voicemail system press the envelope on your phone or dial *98.  The first time you log in to your voicemail, it will walk you through setting up a PIN and your voicemail message. Subsequ...

  • Retrieving a Parked Call

    To answer a parked call, dial the parking lot extension where the caller is parked (example: *500) and you will be automatically connected to the caller waiting on hold in the parking lot. Additionall...

  • Placing A Call On Hold

    To place a call on hold, press the pause button on the phone. To pick up the call again, press the blinking green line button on your phone. Placing a caller on hold, puts the caller on a temporary ho...

  • Parking A Call

    Parking a call is similar to placing a call on hold, except that it allows any other extension to pick up the call by dialing the parking lot extension.  A parking lot is similar to a line key on a tr...